Recognize problems early - keep costs under control.
Despite careful development and production, failures in the field can never be completely ruled out. The question then quickly arises: How big is the problem, what costs are incurred and how can it be solved sustainably? This is precisely where our evaluation of field data and warranty data comes in.
The challenge with field data
The analysis often reveals a typical problem: the operating hours of units in the field are frequently unknown, and the documentation of failures —particularly after the warranty has expired— is incomplete. This ‘censored data’ must be correctly recorded and evaluated in order to enable reliable forecasts.
- Statistical recording of incomplete data
- Inclusion of production data and running time distributions
- Correct classification of previous failures for reliable forecasts
Our approach
We use modern statistical methods to realistically assess failure probabilities and cost risks in the field. In this way, we create a reliable basis for decisions and measures.
- Risk analyses for failure probabilities and failure costs
- Simulations and calculations for spare parts planning and service requirements
- Application of Weibull analysis for forecasting and root cause analysis
- Narrowing down the causes of problems through root cause analyses
- Support with field campaigns, customer service and recourse claims
Your advantage
With our expertise, you can reduce failure rates, lower error costs and create transparency about the actual field situation. This allows you to eliminate problems in a targeted manner and avoid cost risks in the long term.
